Windows World 2000 template


	With bCentral Customer Manager, you can capture leads and respond faster to customers, delivering� personalized service to create long-lasting customer relationships.� Customer Manager gives your entire team access to important customer data, so high-quality customer service can be delivered throughout your business. Leverage the web and Access your customer information from anywhere, anytime.
	1.With bCentral customer manager you can easily capture leads �Customer Manager will soon be integrating with bCentral-hosted Web sites so customers can enter their name and questions on your web site and you can automatically capture it in your lead management system quickly turning leads into sales.� (Until integration with bCentral web sites�you can get this functionality� with the assistance of a qualified Web developer, or you can manually import leads into a Web site that is not hosted by bCentral.)
	2.Respond quickly to new leads and current customers--You can create rules to automate responses, so you can get back to customers quickly. Automatically escalate unanswered inquiries. If you don't respond to a message within 24 hours, you can have it sent to your pager or cell phone. Forward leads to colleagues automatically, so that your team can collaborate to deliver great service to customers .� (note you can Import contact information from Outlook.)
	3.Build Relationships. Track the status of individual customers, so you know their place in the sales cycle. Share data with your team or restrict access by creating different types of users (managers, salespeople, office managers) and profiles. Manage, direct, and measure your staff more effectively.
	4.Anytime from anywhere: Receive customer inquiries, leads via the web, cell phone or pager.

	We talked about how to be more effective in being open for business and� finding new customers and building relationships.� Now lets look out how you can effectively use the web to Market and Sell your products and Services